Calm Instructor Consultancy

Reducing fleet risk by addressing the human side of driving

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Why human-centred driving matters

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Most fleet risk programmes focus on manoeuvres, compliance, and policy — and rightly so. But research shows that collisions, near-misses, and safety culture gaps rarely come from poor handling skills alone.

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They often stem from:

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• Stress and fatigue

• Unclear expectations

• Communication breakdowns

• Pressure-driven decisions

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At The Calm Instructor Group, we reduce fleet risk by helping drivers and managers understand and manage the human factors behind everyday driving. The result?

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• Fewer incidents

• Less downtime

• Lower claims cost

• A workforce that feels confident and supported

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Our foundation: The Five Pillars

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Every programme we design is built on five core pillars that create safer, more resilient driving teams:

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1. Mindset & Self-Regulation
   Stress awareness, quick regulation tools, calmer decisions under pressure.

2. Situational Awareness & Decision Making
   Improved scanning, hazard anticipation, and safer decision-making routines.

3. Communication & Teamwork
   Clear handovers, open reporting, and two-way feedback between drivers and managers.

4. Boundaries & Workload Management
   Strategies to manage time pressures, set limits, and know when to pause or escalate.

5. Systems, Policy & Continuous Learning
   Human-centred systems (briefings, debriefs, micro-learning) that make safer behaviours routine.

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Aligned with evidence and best practice

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We align our consultancy with recognised road-safety bodies such as the Parliamentary Advisory Council for Transport Safety (PACTS). Their work highlights the need to combine policy, engineering, and user behaviour to meaningfully reduce road harm — a principle at the heart of our approach.

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What we offer (tailored to you)

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We don’t believe in off-the-shelf training. Every intervention is designed to reflect your vehicles, routes, pressures, and workforce profile.

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• Risk Audit & Human-Factors Review
  On-site or remote analysis to identify where human factors drive risk.

• Bespoke Workshop Series
  Modular half-day or full-day sessions covering the Five Pillars — for drivers, line managers, or both.

• Micro-Learning & Toolbox Talks
  Short, practical lessons for pre-shift briefings or digital platforms.

• In-Vehicle Coaching
  One-to-one sessions combining technical coaching with stress regulation and decision-making practice.

• Management Coaching
  Practical tools for supervisors: supportive debriefs, setting expectations, managing workload pressures.

• Ongoing Evaluation
  Metrics that measure behaviour change, track incident reduction, and inform continuous improvement.

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The business case for human-centred fleet safety

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Investing in the people behind the wheel pays off. Our clients see:

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• Reduced incidents, claims, and premiums

• Improved wellbeing, morale, and retention

• Clearer reporting and stronger safety culture

• Immediate, practical tools — not just theory

• Long-term, evidence-based impact

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How we work with you

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Our consultancy follows a structured but flexible process:

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1. Discover — Scoping call + baseline data (incidents, routes, pressures).

2. Design — Bespoke curriculum mapped to your goals.

3. Deliver — Workshops, coaching, on-road sessions.

4. Embed — Management support, micro-learning, measurement.

5. Review — KPIs, outcomes, and a sustainable improvement plan.

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Case snapshot

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A 40-vehicle sales fleet introduced a 3-month Mindset & Awareness programme. The result?

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• 23% reduction in minor incidents

• 12% drop in vehicle downtime

• Higher driver confidence scores across the fleet

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Ready to reduce risk — and support your people?

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Book a free 20-minute discovery call, and we’ll map out a tailored programme for your drivers and managers.

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👉 Get in touch via the form below for an informal chat about how we can help you.

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